Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.

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Retrieved 12 May Thin-client version of ClearSupport Accessed through any standard browser from any location. Amdocs recently unveiled Amdocs CES 8, an enterprise software product designed to enable telecom service providers to run leaner while enabling them to lead in the connected world which by is forecast to have more than seven trillion devices which will clagify support, bandwidth and new business models.

Provides tools for the display and manipulation of account information Offers a complete view of customer data at multiple account-specific levels Handles contacts, contact roles, customer support activities, locations and service contracts Monitors madocs tracks all customer touch-points through e-mail, Web chat sessions, mail and telephone.

The company was found in as an offshoot of Golden Pagesthe Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn. Comprised of two modules: A new development environment for creating ClarifyCRM Web client applications and data models Offers what you see is amdoocs you get WYSIWYG editing of user interface page layout and controls Uses wizards to speed customization off existing business logic and user interface pages Navigates ClarifyCRM objects and components through graphical means Leverages existing Java tools and experience.

These capabilities help to leverage customer information while giving service agents opportunities for targeted cross- and up-selling. In earlyfederal agencies conducted a counterintelligence investigation to determine if Amdocs was being used by Israel to eavesdrop on U. The products track customer information and metrics across all customer touch points for example, e-mail, phone call and Web inquiry.

Amdocs specializes in billing and process order management software for telecommunications, and to a lesser degree, high-technology manufacturing and financial services companies. Amdocs has expressed a desire to reach out to other industries, including financial services and retail. It provides functionality for customer amddocs, tracking case history and related cases, return material authorization RMA tracking, entitlement checking, knowledge clatify, problem resolution, branch scripting for up-sell opportunities and customer self-service.

Siebel Web Service enables companies to extend their service operations to the Web.

PeopleSoft offers its PeopleSoft 8 line, which comprises financial, marketing, sales, support and other components. The product line has been strengthened clariify through Release 12’s Web orientation, as well as through an infusion of Xchange’s customer analytics capabilities.


Please do not remove this message until conditions to do so are met. Instead, Pegasystems’ strong financial services and healthcare base use the vendor’s Business Process Management BPM system for developing, executing and managing decision-intensive applications that can be applied to customer service and support activities.

Siebel Professional Services Automation PSA provides insight to and control of all service delivery processes, including financial, project and resource management elements. The Amdocs ClarifyCRM Service claridy Support line is designed to help reduce the cost of customer interactions while concurrently optimizing the value of each interaction.

Amdocs is a multinational corporation headquartered in Chesterfield, Missouriwith support and development centers located worldwide. Retrieved December 13, PeopleSoft HelpDesk provides similar functionality to PeopleSoft’s CRM Support application, but is specifically designed for supporting employees rather than customers.

The reader assumes sole responsibility for the selection of these materials to achieve its intended results. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Uses dynamic call scripts to cross-sell clairfy up-sell relevant orders for telesales, telemarketing and customer service organizations Guides agents through personalized calls and assists in information collection Allows companies to easily create and modify complex scripts through comprehensive design capabilities Provides a set of tools to test, activate and analyze scripts Uses drop-down menus, natural language wording and multiple-language support Permits the inclusion of dynamic branching within a script and between different scripts.

Through its tight integration with ClarifyCRM Marketing and Analysis products, Amdocs’ service and support solutions have become much more intelligent. Media related to Amdocs at Wikimedia Commons. The information contained herein has been obtained from sources believed to be reliable. A Communications Industry Report”.

Through predictive and behavioral analysis, Amdocs’ CSS solution gives agents customer information that leads to a leveraged outcome. Gives agents insights to and recommendations for company’s customers. This Amdocs Amvocs CRM Integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs.

Amdocs – Wikipedia

Based on a “Pure Internet Architecture,” PeopleSoft 8 CRM products are designed to provide organizations with a degree view of customer and associated information. The company specializes in software and services for communications, media and financial services providers and digital enterprises. Unifies the customer service agent’s desktop through a simplified, streamlined user interface Designed to fulfill customer requests through a single interaction Offers “in-context” navigation based on clarity profiles, histories and requests Includes context-driven navigation to other ClarifyCRM modules for contracts, marketing campaigns, ordering, scripting, trouble ticketing and other functions.


Oracle Service applications are designed to provide rapid and effective customer and product service problem resolution. ClarifyCRM Order Management is a new product that streamlines the order capture and delivery process.

Easy No-hassle Amdocs Clarify INTEGRATION

It is built on a Java 2EE-compliant architecture with pre-built integration with its own billing system. In other projects Wikimedia Commons. Terming India as an enterprise software market which still has a big room for growth, Bapat says that Amdocs employees people in the country. Amdocs now offers a more comprehensive solution for campaign management and customer analytics. In essence, this means that amdoc can integrate into your Amdocs applications without needing access to the source and without obtaining costly customization services or additional software licensing fees Of course, you need to be sure you are not violating any of your terms of service with your vendor.

From Wikipedia, the free encyclopedia. Handles employee problems and requests for internal help desks Enables inquiries to be logged, tracked and escalated based on pre-defined business processes Provides agents with relevant employee, inquiry and departmental information Resolves problems through a knowledge base of previous solutions to common problems Employees can serve themselves and log cases via e-mail.

The company provides sophisticated customer care, billing and order management systems for telecommunications carriers and Internet services providers. When service and support modules are used with ClarifyCRM Campaign and ClarifyCRM Opportunity Advisor, customer service and support requests can be analyzed with a real-time decision coarify with the prospect of converting these interactions into selling opportunities.

Amdocs reports that users of these “classic” or fat-client products have not expressed a desire to move to a thin-client interface.

Easy No-hassle Amdocs Clarify CRM INTEGRATION

They now offer the ability to provide service agents with customer insight and with recommendations for up-sell and cross-sell opportunities at the point of contact. Siebel is the leading provider of customer service solutions for large businesses. The Customer Interaction Manager’s graphical interface reduces the need for redundant typing, provides “in-context” navigation based on customer information and requests, and offers a window manager that controls multiple interactions, as well as external programs and other Amdocs modules.

This industry report identifies strategies for improving customer retention, tactics for simplifying the employee experience and a case study of Vodafone UK. By using this site, you agree to the Terms of Use and Privacy Policy.